Archive for the Innovation Category

Don’t Seek Disruptive Innovation

Don’t Seek Disruptive Innovation

Everyone these days seems to be seeking disruptive innovation. It is true, most of the stellar success stories we often hear about are disruptive – Uber, airbnb and all their cousins in the sharing economy to name a few. But what does disruptive actually mean? Isn’t it

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The Surprise of Big Data

The Surprise of Big Data

Brilliant communication is a collision between art and science. Consider two examples, both from RBS: Our busiest branch in 2014 is the 7.01 from Reading to Paddington as over 167,000 of our customers use the Mobile Banking app between 7am and 8am on their commute to work

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3 Game-changing Soft Skills

3 Game-changing Soft Skills

Following on from a previous post about my engineering thesis, this post is about the human side of that journey. Over 10 years ago there were technical challenges of computing power and data storage that no longer really exist today. Challenges on the softer side of innovation

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ROCking Innovation

ROCking Innovation

My engineering thesis was all about diagnosing irregular heartbeats. The problem almost seems easy – I was given data for about 110,000 heartbeats, each one already diagnosed by a team of doctors as either ‘normal’ or ‘irregular’. The aim was to create a computer program that correctly

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Why the ROI of Community Matters

Why the ROI of Community Matters

An open letter to Sarah Judd Welch, in response to her article “Why the ROI of community doesn’t actually matter”. ROI is needed not because the community manager values it, but because those around them do.

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Social Motivation at Work

Social Motivation at Work

The inspiration for this post is the TED Blog article What motivates us at work? 7 fascinating studies that give insights. How can these seven studies gives us insights into motivations of people at work in connected enterprises? While the studies aren’t directed at the connected workplace,

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Evolution of Crowdsourced Innovation

Evolution of Crowdsourced Innovation

The end of crowdsourced innovation as we know it? Maybe we just need to think a bit more about how crowdsourcing can be used as part of an innovation program, and where it can really add value. Crowdsourcing, at least publicly, used to be about widening the

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5 Tips For Responsiveness

5 Tips For Responsiveness

I got asked by a friend the other day whether my website was ‘responsive’. The answer should, of course, be “yes”. Is it really that simple though – are there not degrees of responsiveness? The word “responsive” is bandied around like a bunch of other management speak

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Content Strategy Mousetraps

Content Strategy Mousetraps

I can just about see the irony – the reason I saw this post was because it came up on my LinkedIn news feed (via @votekatet). It was a content-led strategy that got me to read the article in the first place. A strategy which the article

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Twenty Percent Time in a Wirearchy

Twenty Percent Time in a Wirearchy

In the realm of organisational design, Google has been single out for its cutting-edge policy of “20% time”, where employees take the equivalent of one day per week to devote to side projects. Whether that policy does or doesn’t exist anymore is not relevant to the question

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