Archive for the Uncategorised Category

RoI of Ridiculously Good Looking

RoI of Ridiculously Good Looking

Recently Yammer redesigned how it shows you links. The picture is no longer square. Extra information appears when you hover over the link. Not exactly Earth-shattering stuff, until you think about how that change might have come about. Somewhere in Microsoft, possibly in a large committee meeting,

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Trust isn’t Hollywood

Trust isn’t Hollywood

I saw an interesting tweet the other day (@therealjeffmac): When it comes to Trust, is there any margin for error? That statement packs a lot of punch. The assumptions behind it are overwhelmingly complex, but at its core there is the idea that trust is a single

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Communication in an Algorithmic World

Communication in an Algorithmic World

People like communicating with people. People don’t like communicating with machines. There – I’ve said it. In a technology-obsessed world, those statements seem almost heretical. Now does that mean the current debate around Enterprise Social versus #chatops has been convincingly won? Not quite. 1. Start Simple Let

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The Cuban Smartphone Crisis

The Cuban Smartphone Crisis

Imagine you daily life without technology and connectedness. No smartphone, no e-mail, no instant messaging, no social media. No mobile phones and no internet. Welcome to Cuba. Earlier this year I was on holiday in Cuba, and I experienced first hand how we as tourists have come to rely on

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Growing Up with To Do Lists

Growing Up with To Do Lists

As a child, when I used to be taken to meet distant relatives, we would often engage in a bizarre ritual: Oh my, how you’ve grown! As the person growing, I hadn’t really noticed getting any taller since yesterday, but clearly this person was surprised and happy

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Groups – from Hierarchy to Nurturing Ideas

Groups – from Hierarchy to Nurturing Ideas

Since the dawn of time we’ve had groups. Communities would form around common locations or activities, and it was always possible to be part of multiple groups. Think of it as a Venn diagram with you at the intersection of many groups. Groups in corporations have now

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Forget Change, Try Cruise Control

Forget Change, Try Cruise Control

A lot has been said about the management of change. Whether it’s Kotter’s 8 steps or another number, the starting point seems to be that change doesn’t happen unless particular conditions are satisfied. The diagram below, circulated in several forms on social media, implies that the only

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Same Challenges, Different Contexts

Same Challenges, Different Contexts

Doing things that don’t have a benefit are often difficult to justify for work – the workplace equivalent of taking a moment to sit down and read a few chapters of Gulliver’s Travels. This week I went to Swarm, a conference of community managers. I’m not a

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